How do I submit a complaint to Airbnb?

You can submit a complaint via our webform. Once your complaint has been submitted: You’ll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours.

How do I contact Airbnb?

You must have an Airbnb account to contact Airbnb through their website. When using Twitter, Facebook, or Instagram, you will need an account to send and receive direct messages. When calling Airbnb, you must have the phone number associated with your Airbnb account. Call +1-415-800-5959 or call (toll-free) +1-844-234-2500.

Who is eligible for Airbnb's internal complaint handling process?

Airbnb’s internal complaint handling process is available to eligible business hosts for complaints relating to: Eligible business hosts are all hosts whose place of residence or establishment is in the European Economic Area (EEA) and the United Kingdom (UK), and who have added their business details to their Airbnb account.